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Quda 2.23 Changelog

Despite telling ourselves that the jam packed 2.20 update in December would be our last “feature heavy” update for a while, we got so many fantastic suggestions for new functionality to add (thanks to everyone who responded to our recent Quda User Survey) that we just couldn’t help ourselves.

If you’re heading to APP in March, please also make sure to come visit us at Stand 386! It’s our first time attending and we’re extremely excited to hopefully meet some of you. If you know anyone heading to APP that doesn’t yet use Quda, please recommend that they come see us for an in-person demo so we can share the magic (and be sure to give them your referral code!). 😊

In this update:

If you’d prefer a more personal walk-through of the new features we’ve added, we’ve also made a new free session available for booking – Quda FeatureFocus.

During this session, we can remotely access a computer in your pharmacy and show you first-hand what all the new features/functionality are and how to make the best use of them. If this sounds like something you’d be keen for, you can use the booking calendar below to book yourself in.

Note: The session should only take 5-10 minutes to go through.

Alternatively, here’s all of the changes in written form as normal. Enjoy!

Major Changes

Schedule Orders

You can now create scheduled orders that will automatically recur on a defined schedule.

This functionality is designed for when certain patients may request you to order specific items/medications for them on a regular basis (e.g., an injectable they need every month). Rather than making yet another task in your to-do list, you can instead create a scheduled order directly within Quda to streamline the process.

To start creating a new scheduled order, you can either:

  1. Click the new Scheduled Orders button in the bottom left of the home-screen to create one from the ground up, or
  2. Use the Create Schedule button in the Advanced Options area (assuming the order is unlocked for editing) within an existing order to copy that order’s information

You must then define the schedule (both in terms of frequency and the total number of orders to be created with the schedule) to which Quda will remind you of these orders.

While defining this schedule, you can refer to the Schedule Forecast window to the right to see what the first 4 iterations of your schedule will look like to ensure you’ve configured your settings correctly.

When the due date comes for a scheduled order, you’ll see a notification on the Quda homescreen alerting you to this. After clicking on this notification, you can then either:

  1. Confirm you’d like to create a New Request with the scheduled order’s information and enter the order into the regular Quda process, or
  2. Skip this iteration of the schedule (e.g., if the previous stock hasn’t been picked up yet, etc).

Supplier List

When recording the supplier you’ve ordered stock from at the Order stage, this is now achieved through a customisable list menu that will appear alongside the traditional text entry (e.g., type in “s” to show all of the suppliers in your Supplier List starting with “s”).

The options that show in this list menu can also be ordered according to supplier priority. This allows you to set the top of the list to show your preferred suppliers in a custom order of preference before then showing your ‘other’ suppliers in alphabetical order.

This change not only ensures that the recording of suppliers is kept consistent to allow for more reliable supplier filtering in the Receive area, but this also makes the new “supplier-specific notes/warnings” feature possible (more on this here).

Thanks to Niki at Robina Easy-T Chempro for this suggestion!

Internal Email Notifications for New Requests in Specific Categories

In your Category Settings, you can now enter in a designated email address to receive notifications whenever a New Request is made in a specific category. The purpose of this is to provide a higher level alert to ensure the correct team member(s) are notified in a timely manner for the departments they are responsible for.

Examples of use:

  • Add in your compounding team’s email into your Compounding category so they can then add in the Order information and provide the patient with an accurate ETA.
  • Add your dispensary manager’s email into your Cannabis category so they can set aside the time to order the stock.
  • Add your sleep apnoea lead’s email into your Sleep Apnoea category as they may not check the Order tile regularly for this.

Note 1: This works for New Requests only (i.e., NOT when an item is requested AND marked as Ordered at the same time in that category) as it is meant to prompt the appropriate staff member to organise the stock to be ordered/prepared.
Note 2: To enter in an email address, you must first click the Unlock button next to the email address field in a category’s settings and input the pharmacy password. This is to hopefully prevent the setting being used incorrectly by someone who is unaware of how it works (e.g., inputting a patient’s email, which could lead to a data privacy breach).

QuickCollect QR Codes

Every collection sheet (i.e., the sheet you can choose to print after marking an order as Received) now also prints with a QR code at the top that matches to that order’s order number.

Scanning this QR code into the SpeedScan Order box will now immediately bring up the corresponding order so you can quickly mark it as collected as you hand it out to the patient.

Thanks to Luke at Blooms the Chemist Erina for this suggestion!

Waiting List Bulk SMS Enhanced

When you wish to send a bulk SMS to people on a waiting list, you now have the ability to customise the selection of exactly who will receive the SMS that you create.

Alongside manually selecting individual rows, you can also utilise the Select All, Select Priority, and Select Non-Priority buttons to quickly select the appropriate subsets of your list before constructing your bulk SMS as normal.

Streamlined Re-Adding when Bulk Allocating in Waiting Lists

When bulk allocating to a waiting list, you will now be shown a window as indicated on the left to help you:

  1. Confirm the selection of who will be bulk allocated to.
  2. Select who you would like to be re-added to the list.
  3. Confirm if you do or do not want patients to be sent an SMS confirming that they have been re-added.

We’ve also added in a more comprehensive progress window that shows after you click the Allocate button so you can see exactly which steps Quda is at in the bulk allocation process.

Thanks to Margaret at Emerton Amcal Pharmacy for this suggestion!

Advanced Search

Click the Advanced Search button under the original Search button on the left to access additional parameters to further narrow down your searches.

Thanks to Matt at Priceline Pharmacy the Avenues for this suggestion!

SpeedScan SMS Enhanced

Extra script information available after scanning
After scanning in a label, you now also have access to:

  • The date of the original prescription
  • The date of dispensing
  • The contact log for that specific script ID, including an indicator of how many SMS’s have been sent.

Example of use:

  • When using the Overdue Script Pick-Up template, you may wish to:
    • Refer to the date of the original prescription while making the decision of whether to send a reminder or cancel the dispensing (e.g., if the original prescription was written more than 1 year ago).
    • Refer to the contact log / count of previous reminders when deciding whether to cancel a dispensing or send another reminder, rather than making manual note of this.

Batch Scanning
When sending the same SpeedScan SMS to multiple patients, you can now simply scan all the required labels at once before choosing a template and hitting send.

Example of use:

  • When using the Overdue Script Pick-Up template, the process can now be streamlined to the following steps:
    1. Collect all baskets of uncollected script orders that contain items dispensed more than 30 days ago.
    2. Scan 1 label from each basket into a SpeedScan SMS batch.
    3. Select the Overdue Script Pick-Up template and click send.

Note: When batch scanning, you forfeit the ability to customise the SMS template while retaining the individual’s personal variable fields (e.g., name, item name, etc). If you edit the template before sending, the exact text in the window will be what is sent to everyone.

Scheduled SMSs
While crafting your SpeedScan SMS, you can now indicate if you would like to Schedule Send the SMS so it gets delivered at a specific later point in the future. You can also further customise your SpeedScan SMS templates to automatically enable Schedule Send with a default delay and time as well.

To go with this, we have added 2 new preloaded SpeedScan SMS templates to all Quda accounts to help enhance patient engagement and customer service:

  1. Follow-Up: New Med
    “Hi {FirstName},
    Just checking in regarding your new medication.
    If you have any questions or concerns, we’re here to help. Just give us a ring on {PhoneNumber}.
    Regards,
    The {PharmacyName} Team”
    When a patient starts a new medication, you can queue up this SMS to automate a 1-week follow up and prompt them to reach out to the pharmacy in case they have any issues.
  2. Follow-Up: Med Change
    “Hi {FirstName},
    Just checking in regarding your recent medication change.
    If you have any questions or concerns, we’re here to help. Just give us a ring on {PhoneNumber}.
    Regards,
    The {PharmacyName} Team”
    Very similar to the New Med template, but instead with a slight change in wording to cover a medication change rather than an entirely new medication.

Thanks to Sophie at Coorparoo Discount Pharmacy for this suggestion!

Minor Changes

Category-Specific Notes/Warnings

In your Category Settings, you can now choose if you would like the selection of a specific category to also display a message in a pop-up window that must be acknowledged by the user.

Examples of use:

  • For your NDSS category, you may wish to add a “Don’t forget to submit SATS!” message, so anyone having just made an order through NDSS remembers to do so.
  • For your Compounding or Cannabis categories, you may wish to add a message containing extra information about standard ETAs and order turnarounds to help with managing patient expectations.
Thanks to Jack at Capital Chemist Garran for this suggestion!

Supplier-Specific Notes/Warnings

This is similar to the above feature, but you can instead show a message/warning that must be acknowledged by the user when a specific Supplier is chosen from the new Supplier list menu.

To enable this, head to Settings > Supplier List, ensure your Supplier of interest has been added, in a warning message.

Examples of use:

  • Make note of how specific suppliers may have order minimums that must be met and all orders from that supplier should be made by a specific team member.
  • Make note of how certain suppliers should only be used secondarily if other preferred suppliers have no stock.

Highlighted Uncollected Orders

In the Collect area, any orders that remain uncollected 30 days after being marked as Received will now be highlighted – similarly to how orders in the Receive area are if stock is due for them that day.

You can still use the Old Orders Only filter in the top-right of the Collect screen as normal to filter down to just these rows.

Thanks again to Luke at Blooms the Chemist Erina for this suggestion!

Compact UI For Low Resolution Monitors

If any terminals in your pharmacy have a low resolution monitor that causes visual elements of Quda to distort (e.g., main tiles get cut off, etc), you can now head to Settings > Terminal Settings, and after enabling Compact UI and restarting Quda, you will be met a custom resized user interface to ensure that everything important is visible.

Thanks Keiran at Pharmacy & Gifts for letting us know this was an issue!

Category Report

There is now a new Category Report available for you to run in the Reports section. Running this report will show you a count of orders per category over your chosen date duration.

Collection Notes

At the Collect stage, there is now an additional Collection Notes field to allow you to make comments as you mark an item as collected (e.g., who picked it up, if it was sent out for delivery, etc).

Improved Login Window

Alongside obvious visual improvements, the login screen now also has buttons to report a bug, access the Quda support documentation, and open our remote support software. This should make it more straightforward to alert our support team (and provide access to them if needed) if you ever run into any issues while logging in.

We hope you enjoy the new loading screen that shows when you first open Quda as well (we won’t spoil the surprise here 😉).

Improved SMS & App Settings

The SMS & App Settings window has been improved to provide additional helpful information explaining the impact of each setting.

To access this information, hover your mouse over any of the maroon question marks (also known as “tool tips”).

Other changes + bug fixes

Other Changes

  • Bulk allocations in Waiting Lists will now show a warning indicating that the user must manually re-add any patients in the following screen (i.e., ticking the ‘re-add’ box has no impact when bulk allocating, but some users were not aware of this).
  • “Reminder” button added to rows in the “Allocated” sublist of Waiting Lists that have Track Collections set to OFF.
  • “Reminder” button in Collect area made more prominent.
  • “Order History” now also shows the time an action was done alongside the date.
    • Thanks Fong at TerryWhite Chemmart Port Pirie!
  • When re-adding a patient into a waiting list, Quda now checks to see if that patient is already on the waiting list so as to prevent accidental duplicate additions
    • Thanks to Mark at Diana’s Pharmacy Mortdale!
  • SpeedScan SMS messages now show in the main Contact Log.
    • Thanks Taylor at Priceline Swan Hill!
  • “Unlock for editing” button in special orders moved to minimise misclicks.
    • Thanks Ben at Pharmacy First Mount Isa!
  • Stock arrival date added to top-left corner of Collection Sheets to make it visible alongside other essential details.
    • Thanks Tarin at Priceline Bundaberg!
  • Payment status (e.g., deposit paid, fully paid etc) added to Order Receipts.
    • Thanks Mackenzie at Capital Chemist Merimbula!
  • “Order Status” added to Order Receipts.
  • General interface of Waiting Lists modified to show more rows and increase the size of “sublist” text.
    • Thanks Therese at TerryWhite Chemmart Sarina!
  • Speed Scan SMS templates can now be deleted.
  • Changed “Bulk Accept” button in the Receive screen to “Bulk Receive”.
  • Added a general notification to show whenever a waiting list entry has stock allocated to it as entries with a contact method other than SMS would show no notification confirming that an allocation had been made.
  • “Quda” logo updated to a version with smoother edges.

Bug Fixes

  • General Dispense Integration
    • Fixed issue where clicking Settings button would break integration and cause Quda to crash when SpeedScanning.
      • Thanks Amanda at Riverside Gardens Pharmacy!
  • Z Dispense integration
    • Fixed issue where Quda would crash when a patient search matched any more than 1 person.
      • Thanks Mark at Diana’s Pharmacy Mortdale!
  • Turning SpeedScan SMS to OFF in Terminal Settings now actually removes the SpeedScan SMS window.
    •  Thanks Luke at Blooms Erina!
  • “Send back to Collect” button now available again on Archived Orders (i.e., to undo orders that were accidentally finalised).
    • Thanks Ben at Pharmacy First Mount Isa!
  • Fixed issue where using the Print function in the Collect area would only print a maximum of 3 pages.
    • Thanks Rebecca at Capital Chemist Charnwood!
  • Fixed issue where responses to SpeedScan SMS’s could not be marked as viewed. After marking them as viewed, you now also get taken to the main Contact Log that is automatically filtered to also show the original SMS that the patient responded to.
    • Thanks David at Thursday Island Pharmacy!
  • Fixed issue where some Overdue orders would also show an entry in the “Collected” field of the Order History.
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