How to...

Please note that the Implementation Checklist will be updated soon to reflect the user interface of our newly released Pharmacy Halo Hub program.

If you are setting up Quda through the new Pharmacy Halo Hub, some visual elements may differ from resources in the checklist below.

However, the core functionality of Quda remains unchanged, and the steps provided will still guide you through the setup process effectively.

Thank you for your patience with this, and we're super stoked to have you onboard and part of the Pharmacy Halo family!

Kind regards,
The Pharmacy Halo Team

You can refer to our specific How to Add Staff, Locations and Categories page to help complete this step.

Within regular business hours, we endeavour to reach out to new pharmacies ASAP after they first install and create their account to help setup dispense integration.

If you're getting setup outside of business hours and are keen to give it a crack yourself though, feel free to click on the one of the below buttons to be shown how to integrate the Pharmacy Halo Hub with your specific dispense software.

Alternatively, you can click on the Request Setup help from Pharmacy Halo button inside the Hub Settings > Dispense Integration screen, which will ping our team to reach out to you ASAP.

At least one team member should aim to be a Quda Champion of the pharmacy (which may very well likely be you if you're reading this implementation checklist in the first place). This will be the person in charge of implementation that can also answer any basic queries that other team members may have as they first learn how to use Quda. This is typically a retail manager, dispensary manager, or pharmacist (or any combination of these).

Each Quda Champion should get started by watching our Quda Starter Series of tutorial videos to get a hang of how everything works.

Following this, we also highly recommend to watch the Quda Advanced Tutorials, which go into additional depth on how to optimise Quda and make it work as efficiently as possible.

We also have the option for you to Book in a Quda Training using the booking calendar below so we can go through all things Quda in a more personalised 30-minute guided session.

As we pride ourselves on not restricting users with a maximum computer limit and don't have additional 'per-terminal' fees, we encourage you to install the Pharmacy Halo Hub on every computer in the pharmacy. This way, you can access Quda from anywhere at anytime.

As a reminder on how to download and install Quda, head to the homepage of our website (www.pharmacyhalo.com.au), click on the big Download button, and then follow the prompts.

Be sure to tick the Remember Me box as you login on each computer as well so you can save yourself from the embarrassment of forgetting the password in a weeks time.

It's also handy to right-click on the Pharmacy Halo Hub in your taskbar (assuming it's open) and click Pin to taskbar so you never have to go searching for it when you need it.

Make sure that after installing and opening the Pharmacy Halo Hub on each new computer that you also head to Hub Settings > Terminal Settings and set both Speed Scan Order and Speed Scan SMS to ON as shown in the image below. This will make it so both of these boxes show at the top of the Quda homescreen on that computer.

You should let your team know that you'll now be using Quda for special orders (e.g., via your team WhatsApp, Facebook group, etc) and get them to watch the Quda Starter Series you watched in Step 2.

We've also created some printable reference guides that are perfect for a quick recap / basic overview of how the standard order flow works.

Place this wherever your team would typically go to process special orders so you can interrupt the old pattern of behaviour.

Provide this sheet to any stock controllers (e.g., retail manager, dispensary manager, buyer, etc) as necessary so they can refer to it as they adjust their processes.

Aim to convert all your existing special orders (both front-of-shop and dispensary) and waiting list entries into Quda so you can remove your old systems as soon as possible. Manual entry into Quda is the easiest way to do this, and just make sure you get each order up to the same stage it was at in your previous system.

Failing to do away with old systems in a timely manner is the most common source of issues we see in pharmacies implementing Quda, so this is critical!

Trust us - having two systems actively in place at the same time gets very old, and very problematic, very quickly.

If you're ever unsure of how something works in Quda, you'll find lightbulb icons scattered around the place that can be clicked to direct you to the relevant page for that area on our HelpHub. Clicking the headset icon in the top-right corner will also take you to the main page and show you all the support articles we've got.

For example, you might find a lightbulb icon within specific windows (e.g., the Waiting Lists window), or next to specific settings (e.g., the SpeedScan Order and SpeedScan SMS settings within your Hub Settings > Terminal Settings) so you can quickly access extra information if you get stuck.

If you ever need to get in touch with us directly - whether it's because you've run into an issue or you'd just like to ask a general question about how something works - you can do so via the Contact Us page on our website and send through a support query to our team.