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Using DocLink
Frequently Asked Questions
What medications can't be provided by Medmate?
Medmate doctors may not prescribe controlled substances, narcotics or opioids or any controlled and monitored drugs and medications requiring close monitoring by a doctor. This includes all Schedule 8 medications and Schedule 4 Restricted medications (e.g., benzodiazepines, codeine, tramadol, and other high risk hypnotic sedatives).
Medmate doctors also reserve the right to decline prescribing any medication, based on their professional medical advice.
What's the average wait time for consults?
Medmate strives for their doctors to call patients for appointments within 15 minutes from them being booked. This waiting time is actively monitored to ensure quality of service and timely solutions to patient’s issues while they’re still waiting in the pharmacy.
What are Medmate's hours of operation?
Medmate has doctors available for consults from 7am to 11pm (Australian Eastern Time), 7 days a week (including public holidays).
How much does it cost?
Unlike other modules in the Pharmacy Halo Hub, DocLink has no ongoing subscription fees, and is therefore free to access to any pharmacy that has the Pharmacy Halo Hub installed.
Medmate will charge your pharmacy each month according to the number of each consult type that are booked. While DocLink comes with recommended retail prices (RRP) by default, you have complete freedom over editing this to determine your own profit margins.