How to...
The Flow of the Consult
DocLink simplifies telehealth consults, creating a seamless experience for both your pharmacy staff and patients.
With DocLink, you can efficiently book patients in under 30 seconds to be speaking with a Medmate telehealth doctor within 15 minutes. Patients can pay for the consult directly in the pharmacy, making the process hassle-free. All they need to do is answer their phone when the doctor calls—no apps, web portals, or extra steps required for them.
Here’s a step-by-step breakdown of how it works.
Step 1: Create a Consult Request
From the DocLink home screen, either search for an existing patient in your pharmacy’s dispensing software or use the SpeedScan feature to scan a prescription label to automatically choose that patient.
Select the appropriate service:
- Rx Request: For when a patient has no repeats remaining for a regular medication they’re taking. Ideal for quick prescription renewals of ongoing treatments.
- Consult: For when a prescription medication is needed to treat an acute issue that requires a doctor’s assessment (e.g., antibiotics for a common infection).
Confirm the fee with the patient (our standard recommended pricing is $29.95 for Rx Requests, and $39.95 for Consults). Once agreed, proceed to create the consult.
Once the patient is selected, their information—such as name, address, date of birth, phone number, and Medicare details—will autofill into the consult request form.
In the Clinical Information area, add any relevant details about the request to be sent through to the doctor to aid them in their assessment.
- Rx Requests: Specify the required medication(s) (drug name, strength, formulation). Use Search Dispense to pull this from the patient’s dispensing history, if available, to show established use.
- Consults: Include the patient’s symptoms, medical history, and any relevant medications using Import Hx from Dispense to help the doctor avoid drug interactions.
Be sure to confirm with the patient that any eScripts prescribed can also be shared with your pharmacy.
eScripts are always sent to the patient regardless, but with this consent box ticked, the token will also be available in DocLink for streamlined dispensing.
After ticking the Consent and Declaration boxes, you can create your consult, and your booking is sent to the team at Medmate.
Step 2: Charge the Patient
Ensure you charge the patient at this stage (i.e., before the consult takes place), because:
- Medmate will invoice your pharmacy monthly for each consult conducted.
- If for whatever reason the consult results in no eScript being prescribed despite one being requested, it’s much easier to collect payment before this point.
While you can set your own prices, note that Medmate will charge you $20 for Rx Requests and $24.95 for Consults. Anything above this is a professional services fee you get to keep.
Hot Tip: You can edit the RRPs that are displayed in DocLink via the Settings button on bottom-left of the DocLink home screen.
Step 3: Monitor Consult Progress in Real-Time
Open the Consult List from the DocLink homescreen to view all consult requests and their respective statuses, which are as follows:
- Request Sent: The consult request has been successfully submitted to Medmate.
- Clinic Processing: Medmate’s operations team is reviewing the request.
- In Waiting Room: The patient is queued and waiting to be assigned to a doctor.
- Doctor is About to Call: The patient has been assigned to a doctor, is next in line, and will be contacted shortly.
- Completed: The consult has concluded, and an eScript (if issued) has been sent.
Refresh the Consult Log using the orange Refresh button to stay updated.
Step 4: Dispense the Script
If an eScript is prescribed and the patient consented to this being sent to the pharmacy, a button will appear in the eScripts column in the Consult Log once the consult is completed.
Clicking this button allows you to copy the eScript token, which you can then paste (Ctrl+v on your keyboard) directly into your dispensing software for quick and efficient dispensing.
Keen to learn more? Check out our Tips for Success help page to see how you can further make the most out of DocLink in your pharmacy.