How to...
Tips for Success
Use the tips below to maximise the potential of DocLink and successfully establish it as a valuable new service offering in your pharmacy.
- Ensure Consent: Always confirm the patient’s consent to share information with Medmate.
- Manage Patient Expectations: Let your patients know that provision of an eScript is dependent on the assessment and discretion of the doctor (i.e., there is no guarantee they’ll be supplied with a prescription that’s been requested despite having paid for the service).
- Utilise Your Consult Room: If your consult room is free, offer this space to the patient for some privacy.
- Keep Staff Informed: Train all relevant staff members to confidently use DocLink, ensuring smooth operations even during busy periods.
- Ensure Quick Calls: Encourage patients to keep their phone close, and to answer promptly when they receive a call to avoid delays.
- Follow Up on Consult Status: Keep your patient updated on the status of their consult, and call Medmate Support on 1300 858 909 in the instance of any unreasonable wait times.