How to...
Tips for Success
Use the tips below to maximise the potential of DocLink and successfully establish it as a valuable new service offering in your pharmacy.
- Ensure Consent: Always confirm the patient’s consent to share information with Medmate.
- Manage Patient Expectations: Let your patients know that provision of an eScript is dependent on the assessment and discretion of the doctor (i.e., there is no guarantee they’ll be supplied with a prescription that’s been requested despite having paid for the service).
- Utilise Your Consult Room: If your consult room is free, offer this space to the patient for some privacy.
- Keep Staff Informed: Train all relevant staff members to confidently use DocLink, ensuring smooth operations even during busy periods.
- Ensure Quick Calls: Encourage patients to keep their phone close, and to answer promptly when they receive a call to avoid delays.
- Follow Up on Consult Status: Keep your patient updated on the status of their consult, and use the Support Callback button in the Appointment Log in the instance of any unforeseen wait times if they occur.